ACCOUNT MANAGER | GROUNDS MAINTENANCE
The Account Executive is the most critical client-facing role within the Maintenance Division of Gibson Landscape. The Account Executive is responsible for the successful growth and renewal of grounds maintenance and enhancements with quality execution to such a level that repeat business is earned and relationships grow. Maintaining communications with employees, management, property managers and owners (stakeholders) while managing expectations to a high-quality standard is mandatory. Overseeing and forecasting sales growth; managing client expectations through the company systems, and managing customer engagement and satisfaction. This exceptional individual or “A player” takes ownership of the results while asserting continual discipline for the financial trajectory of each property managed.
Responsibilities/Activities
The principle responsibilities of this position are the following:
- Lead and organize the client services effort in accordance with contract goals and budget for the property while maintaining the Gibson standard of excellence.
- Create and communicate accurate estimates for client services.
- Communicate field management on expectations of the client ensuring proper execution.
- Maintain communication with customers/clients on all properties regarding contract schedules.
- Regularly schedule visits to jobs sites and meetings with clients to determine their needs, interests, and optimal solutions.
- Audit quality of services and communicate observations to field operations.
At Gibson, we may be one of the nation’s top landscape/hardscape companies, but we maintain a small family feel and a supportive environment. Our team members are fun and friendly We look out for our clients as much as we look out for each other and our main goal in business is relationship. We tackle (and win) big projects and enjoy the challenge together. There’s not much we haven’t accomplished over the last 25+ years and we’d love for you to come along. If you’re looking to join a team of go-getters and work together to unite people and place, this is probably the spot for you.